Refund policy

Returns and refunds

Jupiter Sa accepts returns and refund requests for items that arrive damaged, defective, or incorrect. We do not accept returns or exchanges for a change of mind, ordering the wrong item, or other reasons unrelated to a product issue.

Report a problem

Email jupitersatiktok@gmail.com with your order number, a description of the issue, and photos if available. We do not impose a fixed deadline for reporting damaged, defective, or incorrect items. Please contact us when you notice the problem so we can help.

Return instructions and costs

Please contact us before sending anything back. We will review the issue and let you know whether a return is needed. If a return is required, we will provide the return address and instructions. Jupiter Sa covers the return shipping and handling costs for confirmed damaged, defective, or incorrect items. No restocking fee applies to these returns.

Refunds

We will notify you when your refund is approved and process it to your original payment method within 5 business days of approval. Your bank or payment provider may take additional time to post the credit. For a confirmed damaged, defective, or incorrect item, the approved refund includes the price paid for that item and any applicable original shipping charge attributable to it.

This policy does not limit any rights or remedies you may have under applicable law.